As business owners, you’ll likely agree that it is easier to keep a current customer than it is to acquire a new one. Yet despite our knowledge of this, all too often, business owners obsess over acquiring new customers to the point that they forget to apply strategies designed to keep their existing customers loyal …
Successful businesses not only sell products or services, they make it a point to provide quality customer service to all of their clients – even the difficult ones. Businesses with poor customer service usually end up losing profits, revenues, customers, or going out of business entirely. However, it’s hard to provide stellar customer service if …
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